Apapacho — Law Enforcement Guidelines

1. Purpose

These guidelines explain how authorized government and law enforcement agencies may submit legal process, preservation requests, and emergency disclosure requests to Apapacho, LLC.

These guidelines are informational and do not create any contractual right, waive any legal objection, or require Apapacho to disclose information that it is not legally permitted or technically able to provide.

This channel is intended for government and law enforcement authorities. It is not intended for general customer support, private disputes, civil discovery requests, or reports from Apapacho users.

2. Valid Legal Process

Apapacho requires valid legal process that:

• Is issued by an authority with jurisdiction.
• Is properly addressed to Apapacho, LLC.
• Identifies the law or authority under which the request is made.
• Clearly identifies the account or accounts concerned.
• Describes the specific information requested.
• Includes a defined and reasonable date range.
• Is signed and dated by an authorized official.
• Provides valid contact information for the requesting officer or agency.

Apapacho reviews each request for legal sufficiency, jurisdiction, authenticity, scope, and compliance with applicable law.

Apapacho may reject, challenge, or request clarification of legal process that is invalid, overly broad, vague, incomplete, duplicative, technically infeasible, or otherwise objectionable.

For requests governed by United States law, Apapacho generally requires a valid search warrant or equivalent legal process for the contents of private communications. Different legal process may apply to basic subscriber information, transactional records, or non-content records.

3. Account Identification

Requests should provide as much identifying information as is reasonably available, such as:

• The email address associated with the account.
• The Apapacho user ID.
• A profile identifier or URL.
• The person’s full name, when known.
• Other information that can help identify the correct account.

A name alone may be insufficient to identify an account.

Apapacho is not responsible for delays or inability to respond when a request does not identify the relevant account with reasonable specificity.

4. Scope of Available Information

Depending on the requested category, applicable law, technical availability, and Apapacho’s retention practices, responsive information may include:

• Basic account information.
• Account creation or status records.
• Profile information provided by the user.
• Safety, blocking, or reporting records.
• Certain service activity or technical records.
• User-generated content or communications that remain available to Apapacho.

This list does not guarantee that any particular record exists or will be available.

Apapacho does not create records that do not already exist and does not reconstruct deleted information solely to respond to a request.

5. Emergency Disclosure Requests

Apapacho may, when permitted by applicable law, voluntarily disclose limited information when it has a good-faith belief that an emergency presents an imminent danger of death or serious physical injury and the requested information is necessary to address that danger.

Emergency requests must be submitted by an authorized government or law enforcement official using an official government email address.

The request must include:

• The requesting officer’s full name, title, agency, badge or identification number, official email address, and direct telephone number.
• A description of the emergency.
• The nature of the imminent danger.
• The person or people at risk.
• The relevant Apapacho account identifiers.
• The specific information requested.
• An explanation of how the requested information may prevent or address the emergency.
• A certification that the information is true and that the request relates to an emergency involving imminent danger of death or serious physical injury.

Submitting an emergency request does not guarantee disclosure. Apapacho evaluates each request individually and may contact the agency to verify its authenticity.

Emergency requests must not be used as a substitute for legal process when there is sufficient time to obtain appropriate legal process.

6. Preservation Requests

Apapacho will evaluate properly submitted preservation requests from authorized government entities.

A preservation request must clearly identify the relevant account and the information to be preserved.

Where required by applicable United States law, preserved records may be retained for 90 days and may be preserved for one additional 90-day period after receipt of a valid renewal request.

A preservation request does not authorize disclosure. The requesting authority must separately obtain and serve the legal process required for production.

7. User Notice

Apapacho’s general policy is to notify a user before disclosing information in response to legal process unless:

• Applicable law prohibits notice.
• A court order or other valid legal restriction prohibits notice.
• Notice would create a risk of death, serious injury, exploitation, destruction of evidence, flight, or interference with an investigation.
• The request relates to an emergency.
• Providing notice would otherwise be unlawful or inappropriate under the circumstances.

Apapacho may provide delayed notice after a legal restriction expires when legally permitted.

8. Deleted Accounts and Retention

When a user deletes an Apapacho account, the profile is removed from active user-facing areas immediately.

Apapacho may retain limited backend information for up to 90 days for safety, fraud prevention, legal compliance, dispute resolution, abuse investigation, and audit purposes.

Safety holds, legal holds, preservation requests, unresolved incidents, or other legal obligations may require Apapacho to retain certain information for a longer period.

The existence of a retention period does not guarantee that every type of information remains available for the entire period.

9. International Requests

Authorities outside the United States may be required to use an applicable mutual legal assistance treaty, letters rogatory, an executive agreement, or another legally recognized international process.

Apapacho may require a request from a foreign authority to be domesticated or served through an authority with appropriate jurisdiction before producing information.

10. Civil and Private Requests

These guidelines apply to government and law enforcement requests.

Private parties, attorneys, employers, family members, and civil litigants must use the applicable civil legal process. Apapacho does not provide private account information in response to informal requests, personal disputes, or requests based solely on consent that cannot be independently verified.

11. Submitting a Request

Government and law enforcement requests should be sent to:

Use an official government email address and include the agency name and type of request in the subject line.

Example:

Preservation Request — [Agency name] — [Account identifier]

Apapacho may require formal service through its registered agent or another legally valid method depending on the request.

Do not submit emergency requests through social media or general customer-support channels.

12. General Support and User Safety Reports

Apapacho users who need assistance, wish to report abusive behavior, or have a general safety concern should use the reporting tools available in the app or contact:

Call local emergency services immediately when someone is in immediate danger.

13. Reservation of Rights

Apapacho reserves all rights and objections available under applicable law, including objections relating to jurisdiction, validity, scope, burden, confidentiality, user rights, and international conflicts of law.

Nothing in these guidelines constitutes consent to jurisdiction, acceptance of improper service, or a waiver of any legal protection.